Policies

Updated December 2024

Health Practices 

  • STAY HOME: If you exhibit cold or flu-like symptoms such as fever, cough, shortness of breath or breathing difficulties or a rise in temperature, or simply do not feel well. 

  • CLEANING/SANITIZATION: We strive to keep our studio with regular cleaning and professional cleaning occurs two times per week.

  • AIR CIRCULATION: We installed the GPS-FC24-AC from Global Plasma Solutions - an ion air purifying device, proven to reduce airborne illnesses. We also installed a Surgically Clean Air SCA5000 Jade unit. Medical grade air purification with powerful UV-C light for germ and virus kill to help keep you healthy, capture aerosols, chemicals, VOCs and odors, all while re-energizing the air with negative ions. 

Reservations

  • Class Reservations are requested to be made online using our Momence booking platform.

Studio Environment

  • Please respect the quiet, tranquil space of the upstairs studio. 

  • Only mats, water, props, and extra clothing are permitted upstairs.

  • Phones and electronics are requested to stay downstairs with other personal belongings.

  • A staff member is always in the lobby or the door is locked. The Yoga Loft Marblehead is not responsible for any personal items left behind at the studio.

Studio Late Policy

  • To protect the integrity of our classes and member experience, we have a 5-minute grace period. This policy serves both members and teachers. The first few minutes of each class are used to set the intention and prepare your body for meaningful and safe practice. The 5-minute grace period is extended to accommodate members upon last-minute arrival before the class is closed. Should you arrive at class 5 minutes after the start time, you will not be allowed in.

Early Departure

  • Should a member need to leave class early, please inform the teacher beforehand and position the mat at the back of the room. Please leave before savasana begins.

Class Cancellations

  • Early Cancel: Cancellation may be made 2 hours prior to the start of class via the Momence app with no penalty or by contacting the studio.

    • To cancel your reservation, sign in to your Momence account using your login and password. Under the “My Schedule" and a "Cancel" button next to your reserved class.

  • Late Cancel: Cancellations made for in-studio classes after the 2-hour window will result in the loss of the class. 

  • No shows

    • No show for a drop-in will automatically lose the class

    • No show for a class pack member will lose the class

Class Package Expirations

  • Class packages have a1-year expiration date from the first visit.

  • If a medical freeze is necessary, the studio must be informed via email or in person before the expiration date. 

  • A medical freeze is considered a suspension of the package. Meaning, the duration of time between the freeze date and expiration date will be the exact amount of time available upon reactivating the class package. 

New Member Special

  • Clients must be new to the studio.

  • 30 day expiration cannot be extended.

  • NMS cannot be transferred or shared between clients. NMS is individual to the purchaser. 

Age Limit 

  • The Yoga Loft welcomes yogis 10 years old or older unless they are part of the Kids program. Yogis under the age of 10 will be considered on a case-by-case basis and at the discretion of the teacher teaching the class.

  • Yogis under the age of 16 are not permitted to practice hot yoga (more than 90 degrees).

Refunds

  • There are no cash refunds for any classes,  memberships, or workshops unless the studio is responsible for changing, rescheduling, or canceling a class or workshop.  

  • Studio Credit will be issued for class cancellations made more than 2 hours prior to the start of class. 

  • Workshop Refund Policy: Full payment is required to reserve a space in workshops. All workshops are non-refundable. Due to limited space and high demand for some workshops, we have a 24-hour cancellation policy. Cancellations made more than 24 hours in advance will be issued studio credit. No credit will be given for cancellations made less than 24 hours.